Privacy Policy

About ChronoKraft

Welcome to https://www.chronokraft.com — a destination for unique, handcrafted timepieces. This page outlines how we collect, use, and protect your data when you interact with our website or place an order.

User Contributions and Feedback

When you leave a comment or product review, we collect the information you submit along with your IP address and browser details for spam protection.

We may also use an anonymized hash of your email address to check for a profile picture via the Gravatar service. You can read Gravatar’s privacy policy here: https://automattic.com/privacy/. Once approved, your comment and profile image (if available) will be visible to other visitors.

Uploaded Media

If you upload images (e.g., with a product review), we recommend removing any embedded location data (EXIF GPS) before uploading. Visitors may be able to download and extract this data from images on the site.

Cookie Usage & Session Storage

For your convenience, if you leave a comment or fill out a form, cookies may save your name, email, and website for one year.

When visiting our login or checkout pages, temporary cookies are used to manage sessions and preferences. Login cookies remain for up to two weeks if “Remember Me” is selected. Screen option cookies last for one year.

When editing or publishing content, an additional cookie is used to record the post ID and expires in 24 hours. No sensitive data is stored in these cookies.

Third-Party Content

Some sections of our site may feature embedded content such as videos, product displays, or external articles. These function the same as if you visited the external site directly. Such sites may collect data, use cookies, and track interactions—especially if you are logged into those platforms.

Data Retention Policy

If you leave a comment, the content and its metadata are retained indefinitely to streamline future approvals.

If you register or create an account, your personal information will be stored in your user profile. You can view, edit, or delete your details at any time—except for your username. Site administrators can also access and manage this data.

Your Privacy Rights

You can request a copy of the personal data we store about you, including order history, account details, or submitted comments. You can also request that we delete your data, except for any information we are required to retain for tax, legal, or security purposes.

Security and Anti-Spam

We use automated services to detect and prevent spam in comments and form submissions. All personal data is handled securely, and we take steps to protect your information from unauthorized access or misuse.

Information We Collect

While browsing and shopping on ChronoKraft, we may collect:

  • Recently viewed products

  • Location, IP address, and browser type

  • Shipping address for order delivery estimates

  • Items added to your cart

At checkout or registration, we collect:

  • Name, billing, and shipping address

  • Email and contact number

  • Payment method and details

  • Optional account login credentials

How We Use Your Information

We use your information to:

  • Fulfill and ship orders

  • Communicate order status and updates

  • Respond to questions, refunds, or complaints

  • Prevent fraud and verify transactions

  • Improve user experience and our product offerings

  • Send promotional emails if you opt in

We retain order and payment records for 7 years to meet accounting and tax regulations.

Team Access to Your Data

Authorized members of our team (Admins and Store Managers) can access:

  • Order information (items, dates, shipping)

  • Customer data (contact details and addresses)

This access is used solely to process orders, manage customer service, and issue refunds.

Payment Methods & Third-Party Sharing

We share your information with trusted services that help us deliver your orders securely.

Supported Payment Options:

  • Credit & Debit Cards

  • PayPal

  • Apple Pay

When you make a payment, your data (e.g., purchase total, billing info) is securely passed to the payment gateway to complete the transaction. Please refer to the respective provider’s privacy policy for full details:

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